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Resume renewed 19 September 2021

Specialist in Warszawa

I am looking for a job in Warszawa, zł 5,000, full time
Andryishyna Natallia
Andryishyna Natallia 34 years old, Warszawa, higher education

Work experience

Audit Specialist
3 years 8 mo. Oct 2017 - Jun 2021
Victoria Hotel Group, Minsk
3 years 8 mo. Oct 2017 - Jun 2021
* monitored, analyzed and controlled accuracy and validity of chargings and
payments in the Opera PMS;
* investigated discrepancies discovered during auditing process;
* produced audit reports and supporting documentation for audit findings;
* controlled accuracy of invoices issued to companies' counterparties using 1C accounting software;
* verified accuracy of accounts receivable payments;
* generated accounts receivable reports for management review to aid in
financial and business decision making.
Front Office Shift Leader
3 years 7 mo. Mar 2014 - Oct 2017
Victoria Hotel Group, Minsk
3 years 7 mo. Mar 2014 - Oct 2017
* provided guests with above-and-beyond service, including making outside
venue reservations and setting up tours;
* resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction;
* controlled cash and credit card payment transactions at front desk;
* used Opera PMS to process reservations, check-ins and check-outs;
* updated guest accounts with add-on room charges, including minibar use and room service bills;
* performed nightly updates to room charges and rates;
* trained new employees and delegated daily tasks and responsibilities.
Front Desk Receptionist
2 years Feb 2012 - Feb 2014
Tourist Hotel, Minsk
2 years Feb 2012 - Feb 2014
* greeted guests upon arrival, offered assistance and answered questions to
build rapport and retention;
* calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout;
* responded to guest needs quickly and efficiently, noting changes in
reservations or special needs for day crew;
* reported facility and room maintenance problems to appropriate personnel for immediate remediation;
* oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
Marketing Specialist
1 year 2 mo. Sep 2010 - Nov 2011
Orbita Hotel, Minsk 
1 year 2 mo. Sep 2010 - Nov 2011
* collaborated with external agencies to produce and distribute marketing
* produced monthly reports on exports & imports of services;
* entered into lease agreements for premises;
* managed and modified web-sites of Orbita Hotel and Vysokiy Bereg Tourist
Health Complex.
Travel Manager Assistant
1 year 4 mo. May 2007 - Sep 2008
Intergroup LLC, Minsk 
1 year 4 mo. May 2007 - Sep 2008
* helped employees with day-to-day work and complex problems;
* interacted with customers by phone, email or in-person to provide with
information about available travel destinations and their features and directed to desired staff members;
* identified the most popular travel destinations and the most favorable tour
operators with high service quality;
* managed and modified company’s web-site.

Higher education

Belarusian State Economic University, Minsk
Economics and Management
4 years 9 mo. Sep 2005 - Jun 2010


Russian - fluent, English - advanced, Polish - intermediate

Additional information

Communication skills ****
Organizational skills ****
Teamwork *****
Attention to details *****
Responsibility *****
Fast learner *****

Resume number: 52759

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